Episode 85
Proactive vs Reactive: How to Manage Wild Client Expectations
· 21:43
Listen to this episode
"Oh by the way can you make me look 30 lbs thinner?" "I forgot to mention this but can you turn around our images in 24 hrs, or even if it's just like a couple good ones?"
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If you're used to handling a post-session requests like these, this one's for you.
Those requests usually trace back to something much earlier: information a family didn't have before they booked, boundaries that were never set, or a brand that wasn't clear on its values/approach.
This episode is about how vague processes create stress for both you and your clients, and the five places to set clear expectations before anyone books. We'll also talk about building generosity in on purpose so it comes from a place of overflow vs reactivity and putting out fires.
And when the requests still come in anyways (because they will sometimes no matter what) we'll chat through the ways you can respond with a message that is clear but kind.
Find It Quickly
- The wild post-session requests we all get
- What vague processes cost you and your clients
- Setting expectations on your website and FAQs
- Answering the big questions in depth on your blog
- Your client guide
- Making your words, visuals, and actions match
- Pricing so generosity has room to breathe
- What to do when a request comes in anyway
- Clear is kind, all around
Mentioned in this Episode
Photo Fuel Retreat & Mastermind: leahoconnell.com/retreat
Free resources for family photographers: leahoconnell.com/learn